Return Policy
30-Day Return Window
You may request a return within 30 days after confirmed delivery of your order.
Before sending any Arbxmbxβ’ product back, please contact our customer support team. We will review your request, confirm eligibility, and provide the appropriate return instructions and return destination.
Return Requirements
Unless a product was received damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, returned merchandise should be unused, unaltered, and in its original condition.
All original components, accessories, inserts, documentation, and packaging should be included with the return. Proof of purchase may also be required.
Products That May Not Be Eligible for Return
Certain products may be excluded from return because of personalization, hygiene, safety, product integrity, or other reasonable restrictions.
Examples may include customized merchandise, opened hygiene-sensitive items, gift cards, final-sale products, or products specifically identified as non-returnable.
Where an exclusion applies, it will be stated on the applicable product page or communicated during the return-review process.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order shortly after delivery.
If an Arbxmbxβ’ product arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide your order number together with clear photographs of the product, packaging, and shipping label where applicable.
After reviewing the information provided, our team will determine the appropriate resolution in accordance with our policies and applicable law.
Return Shipping Costs
For preference-based returns, including change-of-mind purchases or customer selection errors, return shipping costs are generally the responsibility of the customer.
If we confirm that a product was damaged, defective, or incorrectly supplied, we will provide the appropriate return or resolution instructions.
Original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
Refunds
Approved refunds are generally issued to the original payment method after the returned product has been received and inspected.
The time required for a refund to appear in your account may vary depending on your bank, payment provider, card issuer, or financial institution.
Where permitted and clearly applicable, deductions may be made for missing components, alteration, damage, excessive use, or loss in value of the returned product.
Exchanges
Exchange availability depends on current stock and product availability.
In some situations, the most practical option may be to return an eligible item and place a separate order for the preferred product after the return request has been approved.
Order Cancellations
Cancellation requests should be submitted as quickly as possible after an order is placed.
We cannot guarantee cancellation once processing, packing, fulfillment, shipment preparation, or dispatch has started.
Contact Us
For questions about returns, refunds, exchanges, or cancellations, contact: service@arbxmbx.com.